Troubleshooting Information
This page contains technical information that might be useful when you re
trying to solve a problem. If you are looking for answers to common questions
about Firefox, check out our support web site.
Application Basics
Name
Firefox
Version
4.0.1
User Agent
Mozilla/5.0 (Windows NT 6.0; rv:2.0.1) Gecko/20100101 Firefox/4.0.1
Profile Directory
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
BlackSheep1.5falsejsobrier@zscaler.comMicrosoft .NET Framework Assistant1.2.1false{20a82645-c095-46ed-80e3-08825760534b}Comcast Toolbar3.5false{4E77EDAD-9566-4089-88D1-C81498CEE770}HP Detect1.0.5.1false{ab91efd4-6975-4081-8552-1b3922ed79e2}Adobe DLM (powered by getPlus(R))1.6.2.97true{E2883E8F-472F-4fb0-9522-AC9BF37916A7}WeFi Toolbar1.5.48.0false{ee1a404c-5714-451f-9365-a94936993d19}Norton IPS2.0true{BBDA0591-3099-440a-AA10-41764D9DB4DB}Norton Toolbar4.6false{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}Iconix3.92.1false{1253D21B-263B-1843-275C-1726DA8B2A12}Skype extension5.0.0.6906true{AB2CE124-6272-4b12-94A9-7303C7397BD1}Java Console6.0.19true{CAFEEFAC-0016-0000-0019-ABCDEFFEDCBA}Java Console6.0.20true{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}Java Console6.0.24true{CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}ColorfulTabs4.8.1.6.2.1true{0545b830-f0aa-4d7e-8820-50a4629a56fe}Greasemonkey0.9.3true{e4a8a97b-f2ed-450b-b12d-ee082ba24781}
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar0browser.history_expire_days.mirror180browser.places.importBookmarksHTMLfalsebrowser.places.importDefaultsfalsebrowser.places.leftPaneFolderId-1browser.places.migratePostDataAnnotationsfalsebrowser.places.smartBookmarksVersion2browser.places.updateRecentTagsUrifalsebrowser.startup.homepagemsn.combrowser.startup.homepage_override.buildID20110413222027browser.startup.homepage_override.mstonerv:2.0.1browser.tabs.loadInBackgroundfalsebrowser.zoom.fullfalsedom.disable_window_flipfalsedom.max_script_run_time1800extensions.lastAppVersion4.0.1general.useragent.extra.microsoftdotnet( .NET CLR 3.5.30729; .NET4.0C)gfx.blacklist.direct2d2gfx.blacklist.layers.direct3d102gfx.blacklist.layers.direct3d10-12network.cookie.lifetimePolicy2network.cookie.prefsMigratedtruenetwork.http.max-connections48network.http.max-connections-per-server16network.http.max-persistent-connections-per-proxy16network.http.max-persistent-connections-per-server8network.http.pipeliningtruenetwork.http.pipelining.firstrequesttruenetwork.http.pipelining.maxrequests8network.http.proxy.pipeliningtruenetwork.http.request.max-start-delay0places.database.lastMaintenance1305754667places.history.enabledfalseplaces.history.expiration.transient_current_max_pages96312places.last_vacuum1298315213print.print_printerEpson Stylus CX6600 (M)print.printer_EPSON_Stylus_CX6600_Series.print_bgcolorfalseprint.printer_EPSON_Stylus_CX6600_Series.print_bgimagesfalseprint.printer_EPSON_Stylus_CX6600_Series.print_commandprint.printer_EPSON_Stylus_CX6600_Series.print_downloadfontsfalseprint.printer_EPSON_Stylus_CX6600_Series.print_edge_bottom0print.printer_EPSON_Stylus_CX6600_Series.print_edge_left0print.printer_EPSON_Stylus_CX6600_Series.print_edge_right0print.printer_EPSON_Stylus_CX6600_Series.print_edge_top0print.printer_EPSON_Stylus_CX6600_Series.print_evenpagestrueprint.printer_EPSON_Stylus_CX6600_Series.print_footercenterprint.printer_EPSON_Stylus_CX6600_Series.print_footerleft PTprint.printer_EPSON_Stylus_CX6600_Series.print_footerright Dprint.printer_EPSON_Stylus_CX6600_Series.print_headercenterprint.printer_EPSON_Stylus_CX6600_Series.print_headerleft Tprint.printer_EPSON_Stylus_CX6600_Series.print_headerright Uprint.printer_EPSON_Stylus_CX6600_Series.print_in_colortrueprint.printer_EPSON_Stylus_CX6600_Series.print_margin_bottom0.5print.printer_EPSON_Stylus_CX6600_Series.print_margin_left0.5print.printer_EPSON_Stylus_CX6600_Series.print_margin_right0.5print.printer_EPSON_Stylus_CX6600_Series.print_margin_top0.5print.printer_EPSON_Stylus_CX6600_Series.print_oddpagestrueprint.printer_EPSON_Stylus_CX6600_Series.print_orientation0print.printer_EPSON_Stylus_CX6600_Series.print_pagedelay500print.printer_EPSON_Stylus_CX6600_Series.print_paper_data1print.printer_EPSON_Stylus_CX6600_Series.print_paper_height 11.00print.printer_EPSON_Stylus_CX6600_Series.print_paper_size_type0print.printer_EPSON_Stylus_CX6600_Series.print_paper_size_unit0print.printer_EPSON_Stylus_CX6600_Series.print_paper_width 8.50print.printer_EPSON_Stylus_CX6600_Series.print_reversedfalseprint.printer_EPSON_Stylus_CX6600_Series.print_scaling 1.00print.printer_EPSON_Stylus_CX6600_Series.print_shrink_to_fittrueprint.printer_EPSON_Stylus_CX6600_Series.print_to_filefalseprint.printer_EPSON_Stylus_CX6600_Series.print_unwriteable_margin_bottom0print.printer_EPSON_Stylus_CX6600_Series.print_unwriteable_margin_left0print.printer_EPSON_Stylus_CX6600_Series.print_unwriteable_margin_right0print.printer_EPSON_Stylus_CX6600_Series.print_unwriteable_margin_top0print.printer_Epson_Stylus_CX6600_(M).print_bgcolorfalseprint.printer_Epson_Stylus_CX6600_(M).print_bgimagesfalseprint.printer_Epson_Stylus_CX6600_(M).print_commandprint.printer_Epson_Stylus_CX6600_(M).print_downloadfontsfalseprint.printer_Epson_Stylus_CX6600_(M).print_edge_bottom0print.printer_Epson_Stylus_CX6600_(M).print_edge_left0print.printer_Epson_Stylus_CX6600_(M).print_edge_right0print.printer_Epson_Stylus_CX6600_(M).print_edge_top0print.printer_Epson_Stylus_CX6600_(M).print_evenpagestrueprint.printer_Epson_Stylus_CX6600_(M).print_footercenterprint.printer_Epson_Stylus_CX6600_(M).print_footerleft PTprint.printer_Epson_Stylus_CX6600_(M).print_footerright Dprint.printer_Epson_Stylus_CX6600_(M).print_headercenterprint.printer_Epson_Stylus_CX6600_(M).print_headerleft Tprint.printer_Epson_Stylus_CX6600_(M).print_headerright Uprint.printer_Epson_Stylus_CX6600_(M).print_in_colortrueprint.printer_Epson_Stylus_CX6600_(M).print_margin_bottom0.5print.printer_Epson_Stylus_CX6600_(M).print_margin_left0.5print.printer_Epson_Stylus_CX6600_(M).print_margin_right0.5print.printer_Epson_Stylus_CX6600_(M).print_margin_top0.5print.printer_Epson_Stylus_CX6600_(M).print_oddpagestrueprint.printer_Epson_Stylus_CX6600_(M).print_orientation0print.printer_Epson_Stylus_CX6600_(M).print_page_delay50print.printer_Epson_Stylus_CX6600_(M).print_pagedelay500print.printer_Epson_Stylus_CX6600_(M).print_paper_data1print.printer_Epson_Stylus_CX6600_(M).print_paper_height 11.00print.printer_Epson_Stylus_CX6600_(M).print_paper_size_type0print.printer_Epson_Stylus_CX6600_(M).print_paper_size_unit0print.printer_Epson_Stylus_CX6600_(M).print_paper_width 8.50print.printer_Epson_Stylus_CX6600_(M).print_reversedfalseprint.printer_Epson_Stylus_CX6600_(M).print_scaling 0.80print.printer_Epson_Stylus_CX6600_(M).print_shrink_to_fitfalseprint.printer_Epson_Stylus_CX6600_(M).print_to_filefalseprint.printer_Epson_Stylus_CX6600_(M).print_unwriteable_margin_bottom0print.printer_Epson_Stylus_CX6600_(M).print_unwriteable_margin_left0print.printer_Epson_Stylus_CX6600_(M).print_unwriteable_margin_right0print.printer_Epson_Stylus_CX6600_(M).print_unwriteable_margin_top0privacy.sanitize.migrateFx3Prefstrueprivacy.sanitize.promptOnSanitizefalseprivacy.sanitize.sanitizeOnShutdowntrueprivacy.sanitize.timeSpan0security.OCSP.disable_button.managecrlfalsesecurity.disable_button.openCertManagerfalsesecurity.disable_button.openDeviceManagerfalsesecurity.enable_ssl2truesecurity.enable_tlsfalsesecurity.warn_viewing_mixedfalse
Graphics
Adapter DescriptionMobile Intel(R) 965 Express Chipset FamilyVendor ID8086Device ID2a02Adapter RAMUnknownAdapter Driversigdumd32Driver Version7.14.10.1437Driver Date2-11-2008Direct2D EnabledfalseDirectWrite Enabledfalse (7.0.6002.18409, font cache 17.97 MB)WebGL Renderer(WebGL unavailable)GPU Accelerated Windows0/1